My account is blocked

If you try to login and receive a message advising you your account has been suspended, quarantined or banned, you will need to email

If your account is suspended, this is due to an issue with an incomplete transaction where money or items have changed hands but the other party has not received items or payments. Once the issue is resolved, your account will return to normal. While suspended you can still send private messages.

If your account has been quarantined, this is due to a high level of reports/complaints from multiple users about your account. Please get in touch with to resolve the situation.

If your account has been banned, this means that your account has been blocked indefinitely and that you cannot sell or buy anymore on

To confirm the reason your account is blocked, please email, directly from the email address used to register your account.

Have more questions? Submit a request